Troubleshooting CorelDRAW® Installation Problems

There are a number of variables which may explain installation problems when attempting to install CorelDRAW on Microsoft Windows.

It is strongly advised that all operating system updates be installed prior to troubleshooting installation problems.

Ensuring that all system requirements be met before any attempt to install the application is made is recommended.

Before following the instructions outlined in this document, do the following:

• Restart the computer and attempt to reinstall the application.
• Search the Corel Knowledge Base (http://support.corel.com) or the Microsoft Knowledge Base (http://support.microsoft.com) for any specific error you may have encountered.
• Search for the specific error using an Internet search engine to determine if other application vendors encounter the same problem.
• Seek the advice of a Computer Technician if you are unfamiliar with basic Windows operation or troubleshooting.

System Requirements

In order to successfully install CorelDRAW, the minimum system requirements must be met for the version being installed. Failure to meet these requirements may prevent the application from installing, or may prevent the application from operating as designed. Consult the product documentation for system requirements specific to the version.

• CorelDRAW Graphics Suite X8
• CorelDRAW Graphics Suite X7
• CorelDRAW Graphics Suite X6
• CorelDRAW Graphics Suite X5

Account Permissions

Administrative rights are needed to install CorelDRAW. If you do not have administrative rights, contact your System Administrator for assistance with the install.

User Profile

Problems installing CorelDRAW can often be attributed to the user account being used to install the product.

Startup items or services associated with the profile can conflict with the installation process, generating errors which prevent the install from completing successfully.

Create a new administrative profile on the system, then attempt to install using the newly created account.

Creating a new user account: https://support.microsoft.com/en-us/help/13951/windows-create-user-account

Temporary Files

Temporary files are used by applications to facilitate a number of functions, but are primarily used to swap information from RAM to the hard disk (and vice versa). Often when applications crash, these files are left in the Temp folder and must be removed manually. During the installation process, the installer uses the temp directory to copy the files from the media to the hard drive. Problem can occur if the temporary files have not been deleted from the system.

To delete temporary files, do the following:

• Click Start | Run.
• Type the following and click OK: %temp%.
• In the window that appears, click Edit | Select All.
• With all objects selected, hit the delete key.

NOTE: Certain files may not delete if applications which access those specific temporary files are open. If this occurs, simply reboot the computer and repeat the steps listed above, ensuring that all programs are closed.

Routine Maintenance

Routine maintenance is critical to ensure operation and performance of the computer is maintained.

It is recommended that the drives on the system be defragmented, temporary files be removed from the system and a virus scan be performed on a regular basis.

Scan for Viruses

Viruses will often have an impact on the computers operation and will impede the functionality of many applications and may prevent applications from installing correctly.

It is always recommended to routinely scan the computer for viruses, ensuring that the latest virus definition file is used.